April 25, 2008
I Wear Many Hats
Guest Blogger: George Souza
One of my hats is as an "intake person" volunteer at GSH. That's a euphemism for receptionist, greeter and gopher. It's an important job because I'm the voice or face of GSH with any caller or potential walk-in client. I'm the first in the organization to meet and greet the client and understand his or her needs and situation and the type of assistance being sought before they are "handed off" to one of the staff.
Wearing my other hats, I am a board member of GSH, chair one of its committees and sit on about four other committees. It is a working board as opposed to figurehead board of directors. My experience as an "intake person" not only allows me to see first hand the needs and situations of clients but also observe the staff and organization in action and understand the requirements and tasks required to operate GSH and its programs. I can translate my experiences to other board and committee members with examples that highlight the need for a particularly policy, course of action or level of funding. The insights are invaluable.
Each hat offers its own psychic rewards. But, no reward is greater than observing the reaction of a client achieving success and there are stories to relate about each. "Trisha" is one. I first met her when she came to pay the rent on her apartment. Later, she was in to see a counselor for advice because she was seeking work. Subsequently, I saw her "dressed to the nines" and I commented that she was "dressed to impress". She replied that she was going for a job interview. Friday, I saw her again. She entered our office with a big grin. I said, "Hi. You're dressed to impress again". She gleefully related "It works and I got a job!" She came by to see her advocate, Michelle, and thank the staff for all of their help. That's what makes wearing my many hats easier and a joy and the tasks worthwhile performing.
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